JGA Support Staff

csstaff2016

Phone: 800-422-3384
Fax: 800-604-1401
NamePositionExtensionEmail
Allison Nokleby
Account Representative
Allison joined the James Greene & Associates team in March 2017 with a background in customer service and medical billing. She graduated in 2014 with a Bachelor of Science in Psychology from Arkansas Tech University in Russellville, AR. She holds a multi-line insurance license and is working toward her CISR (Certified Insurance Services Representative) designation. In her free time, Allison enjoys singing with the Arkansas Chamber Singers, yoga, and lots of shopping!
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Allison Roberts, CISRAllison RobertsSenior Account Manager
Allison came to James Greene & Associates in 2011 with a retail management background. She has worked in several capacities at James Greene & Associates, including receptionist, claims associate, account representative and now Senior Account Manager. She holds a multiline insurance license and has earned the CISR (Certified Insurance Service Representative) designation. Allison was the recipient of the 2013 JGA Outstanding Customer Service Representative.
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Becky Uptergrove, CISRSenior Account Manager
Becky began her insurance career in 1989 and joined James Greene & Associates in 1993. She holds a multi-line insurance license and has earned the CISR (Certified Insurance Service Representative) designation. Becky has worked in different capacities over the years with the agency and was named the 2008 JGA Outstanding Customer Service Representative. Outside of the office, she enjoys serving in her church and spending time with her family and friends.
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Beth Hahn, CISRAccount Representative
Beth joined our James Greene & Associates family with a background in health insurance and 15 years of customer service experience. Beth began her time with James Greene & Associates as the receptionist and has since been promoted to account representative. She holds a multiline insurance license and earned the CISR (Certified Insurance Service Representative) designation in 2017. When Beth isn't working, she enjoys spending time with her family and reading. She is also a licensed pilot who enjoys the opportunity to catch the view from the sky.
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Brittany RoderickAccount Representative
Brittany joined James Greene & Associates with a background in teaching. She graduated in 2012 with a Bachelor of Science in Education from the University of Central Arkansas. She holds a multiline insurance license and is working toward her CISR (Certified Insurance Service Representative) designation. Outside of work, she enjoys practicing yoga and spending time with her family.
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Connie HinsonAccount Manager
Connie joined our team in June of 2015 as an Account Representative. Connie received her Bachelor of Arts in English and Master of Education from Harding University in Searcy, AR. She has worked in the insurance industry for the past 21 years. She holds a multiline insurance license and is working toward her CISR (Certified Insurance Services Representative) designation. In her free time, Connie enjoys spending time with her family, reading, and photography.
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Esther Hetherington, CISREster HetheringtonMarketing Account Manager
Esther began her career with James Greene & Associates in 1993 as a telemarketer on a part-time basis. She has worked in several different capacities over the years, including client services and telemarketing. She holds a multiline insurance license and has earned the CISR (Certified Insurance Service Representative) designation. Esther holds a Bachelor of Business Administration in Marketing from Liberty University. She now serves as Marketing Account Manager for large accounts and assists in our sales and marketing department. Outside of the office, Esther enjoys spending time with her family and her new role as "Mimi."
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Haley Zakrzewski
Account Representative
Haley began working at James Greene & Associates in January 2017 with a background in childcare and retail. She started out as the claims representative and has since obtained her multiline insurance license. Haley is now an account representative and hopes to continue moving forward to earn her CISR (Certified Insurance Services Representative) designation. Outside of work, Haley enjoys spending time with her two sons, reading, and being outdoors.
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Katie FranklinAccount Manager
Katie began working at James Greene & Associates in 2013. She graduated from College of the Ouachitas in 2003. Prior to joining James Greene & Associates, she worked as a Preschool Teacher. Katie holds a multi-line insurance license and is working toward her CISR (Certified Insurance Service Representative) designation. Katie was awarded the JGA Excellence in Service Award in 2016, and was promoted to Account Manager in 2017. Outside of work, Katie enjoys spending time with her husband and daughter.
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Kim Elliott, CISRUnderwriting Assistant
Kim joined James Greene & Associates in March 2014 with 25 years of insurance experience, sixteen of those years in the trucking industry. Kim holds a multiline insurance license and has earned the CISR (Certified Insurance Service Representative) designation. Outside of the office, she enjoys serving in her church and spending time with her family.
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Michelle Crafton, CISR, CICMichelle CraftonSenior Account Manager
Michelle joined James Greene & Associates in 2008. She graduated with a Bachelor of Arts from the University of Central Arkansas. Michelle began her career in the insurance profession in 1999. Michelle holds a multi-line insurance license and has earned the CIC (Certified Insurance Counselor) and the CISR (Certified Insurance Service Representative) designations. She was the recipient of the 2006 Travelers High Achiever Award. Michelle was the recipient of the 2012 JGA Outstanding Customer Service Representative.
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Shelby Roberts
Account Representative
Shelby joined the James Greene & Associates team in March of 2017. She has experience with childcare and customer service, previously working in a customer care center. Shelby is currently serving as the claim representative assisting our clients through the claims process. She is also a part time college student working towards her associates degree. Outside of the office, Shelby enjoys crafts, movies, and spending time with her family.
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Whitney Elwart
Account Representative
Whitney joined James Greene & Associates in January of 2017 with a background in business management in the medical equipment field. She also has experience in customer service and health insurance. She studied business at the University of Central Arkansas. She holds a multi-line insurance license and is working toward her CISR (Certified Insurance Services Representative) designation. Whitney enjoys traveling, scuba diving, painting, cooking, and spending time with her husband and family.
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