JGA Support Staff

csstaff2016

Phone: 800-422-3384
Fax: 800-604-1401
NamePositionExtensionEmail
Kim ElliottUnderwriting Assistant
Kim joined James Greene & Associates in March 2014 with 25
years insurance experience. Sixteen of those years in the trucking
industry. Kim holds her multiline insurance license and CISR
(Certified Insurance Service Representative) designation. Outside
of the office, she enjoys serving in her church and spending time
with her family.
148Email
Michelle CraftonMichelle CraftonSenior Account Manager
Michelle joined James Greene & Associates in 2008. She
graduated with a Bachelor of Arts from University of Central
Arkansas. Michelle began her career in the insurance profession in
1999. Michelle holds a multi-line insurance license and has earned
her CIC (Certified Insurance Counselor) and CISR (Certified
Insurance Service Representative) designations. She was the
recipient of the 2006 Travelers High Achiever Award. Michelle
was the recipient of the 2012 JGA Outstanding Customer Service
Representative.
126Email
Allison RobertsAllison RobertsSenior Account Manager
Allison came to James Greene & Associates in 2011 with a retail
management background. She has worked in several capacities at
James Greene & Associates, including receptionist, claims
associate, account representative and now Senior Account Manager.
She holds her multiline insurance license and and has earned her
Certified Insurance Service Representative (CISR) designation.
Allison was the recipient of the 2013 JGA Outstanding Customer
Service Representative.
130Email
Becky UptergroveAccount Manager
Becky began her insurance career in 1989 and joined James
Greene & Associates in 1993. She holds a multi-line insurance
licensed and has earned the CISR (Certified Insurance Service
Representative) designation. Becky has worked in different
capacities over the years with the agency and was named the 2008
JGA Outstanding Customer Service Representative. Outside of the
office, she enjoys serving in her church and spending time with
her family and friends.
125Email
Esther HetheringtonEster HetheringtonAccount Manager
Esther began her career with James Greene & Associates in 1993
as a telemarketer on a part-time basis. She has worked in several
different capacities over the years, including customer service and
telemarketing. She holds her multiline insurance license and has
earned her Certified Insurance Service Representative (CISR)
designation. Esther holds a Bachelor of Business Administration
in Marketing degree from Liberty University. She has recently
been promoted to Account Manager for house accounts and assists
in our marketing department. Esther looks forward to serving in
these new capacities with the JGA Family.
129Email
Katie FranklinAccount Manager
Katie began working at James Greene & Associates in 2013. She
graduated from College of the Ouachitas in 2003. Prior to joining James Greene & Associates, she worked as a Preschool Teacher.
Katie holds her multi-line insurance license and her CISR
(Certified Insurance Service Representative) designation. Katie
enjoys spending time with her husband and daughter.
127Email
Beth HahnAccount Representative
Beth joined our JGA family with a background in health insurance
and 15 years of customer service experience. Beth began her time
with James Greene & Associates as the receptionist and has since
promoted to account representative. She holds her multiline
insurance license and is working toward her CISR (Certified
Insurance Service Representative) designation. When Beth isn't
working she enjoys spending time with her family and reading.
She is also a licensed pilot who enjoys the opportunity to catch the
view from the sky.
151Email
Brittany RoderickAccount Representative
Brittany joined James Greene & Associates with a background in
teaching. She graduated in 2012 with a Bachelor of Science in
Education from University of Central Arkansas. She now holds
her multiline insurance license and is working as our claims
representative. Outside of work, she enjoys practicing yoga and
spending time with her family.
120Email
Connie HinsonAccount Representative
Connie Hinson joined our team in June of 2015 as an Account
Representative. Connie received her Bachelor of Arts in English
and Master of Education from Harding University in Searcy, AR.
She has worked in the insurance industry for the past 21 years in
numerous capacities. She holds her multiline insurance license and
is working toward her CISR designation. In her free time, Connie
enjoys spending time with her family, reading and photography.
131Email
Whitney Elwart
Account Representative
Whitney joined James Greene & Associates in January of 2017 with a background in business management in the medical equipment field. She also has experience in customer service and health insurance. She studied business at the University of Central Arkansas. She holds a multi-line insurance license. Whitney enjoys traveling, scuba diving, painting, cooking and spending time with her husband and family.
109Email
Haley Zakrzewski
Account Representative
Haley began working at James Greene & Associates in January 2017 with a background in childcare and retail. She started out as the claims representative and has since obtained her multiline insurance license. Haley is now an account representative and hopes to continue moving forward to earn her CISR. Outside of work, Haley enjoys spending time with her two sons, reading and being outdoors.
155Email
Allison Nokleby
Account Representative
Allison joined the James Greene Team in March 2017 with a background in customer service and medical billing. She graduated in 2014 with a Bachelor of Science in Psychology from Arkansas Tech University in Russellville, AR. She holds a multi-line insurance license and is working toward her CISR designation. In her free time, Allison enjoys singing with the Arkansas Chamber Singers, yoga and lots of shopping!
154Email
Shelby Roberts
Account Representative
Shelby joined James Greene & Associates team in March of 2017. She has experience with Childcare and Customer Service, previously working in a Customer Care Center. Shelby is currently serving as the claim representative assisting our clients through the claims process. She is also a part time college student, working towards her associates degree. Outside of the office, Shelby enjoys crafts, movies and spending time with her family.
120Email